Privacy Policy

Transou's Plumbing & Septic. Trusted for over 70 years in Winston-Salem & the NC Triad area

Privacy Policy for Transou’s Plumbing & Septic

At Transou’s Plumbing & Septic, accessible from https://plumbwithfamily.com, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information collected and recorded by Transou’s Plumbing & Septic and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

This Privacy Policy applies only to our online activities. It is valid for visitors to our website regarding the information that they shared and/or is collected by Transou’s Plumbing & Septic. This policy is not applicable to any information collected offline or via channels other than this website.

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

Information we collect

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

How we use your information

We use the information we collect in various ways, including:

  • Provide, operate, and maintain our website
  • Improve, personalize, and expand our website
  • Understand and analyze how you use our website
  • Develop new products, services, features, and functionality
  • Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website and for marketing and promotional purposes
  • Send you emails
  • Find and prevent fraud

Log Files

Transou’s Plumbing & Septic follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and are a part of hosting services' analytics. The information collected by log files includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.

Advertising Partners Privacy Policies

You may consult this list to find the Privacy Policy for each of the advertising partners of Transou’s Plumbing & Septic.

Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on Transou’s Plumbing & Septic, which are sent directly to users' browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.

Note that Transou’s Plumbing & Septic has no access to or control over these cookies that are used by third-party advertisers.

Third-Party Privacy Policies

Transou’s Plumbing & Septic's Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found on the browsers' respective websites.

CCPA Privacy Rights (Do Not Sell My Personal Information)

Under the CCPA, among other rights, California consumers have the right to:

Request that a business that collects a consumer's personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.

Request that a business deletes any personal data about the consumer that a business has collected.

Request that a business that sells a consumer's personal data, not sell the consumer's personal data.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

GDPR Data Protection Rights

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.

The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

Children's Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

Transou’s Plumbing & Septic does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

Don't take our word for it! Hear it from our customers.

Paul OuellettePaul Ouellette
18:51 03 Feb 22
Knowledgeable,pleasant service.Should have called Transou before spending over$700 with Roto Rooter.
Corey WhiteCorey White
21:40 31 Jan 22
10 stars if it was possible!!! Every single person I have dealt with at Transou has been fantastic. However, special shout-out to Andrew (service tech) and Megan in customer service. Megan has been friendly, prompt, and knowledgeable. She worked hard to coordinate multiple teams since we needed risers installed and the system to be pumped. I just bought a new home, and never have owned one with a septic system before so this is all new to me. Andrew while he was out here pumping the tank went out of his way to educate me on ins and outs of the system and how it operates, upkeep recommendations and things to look out for since the system wasn't mainted properly before I purchased the home. I won't use anyone else in the future, it will always be Transou. Thanks to everyone!
Candice ChaconCandice Chacon
19:39 28 Dec 21
Customer service on the phone was very friendly and helpful, she made sure we received service the same day. Joshua was professional and incredibly detailed and informative on the issues and options. 10/10 recommend.
Brenda DancyBrenda Dancy
18:29 07 Dec 21
Exceptional in all lines of service.Quick responses and scheduling by Brandy, Emily and Megan. Kept me updated.Service technicians were all knowledgeable. Friendly and courteous. Excellent work.On time. Made sure I was informed and satisfied with all services performed.Estimates on target. Reasonable cost for all services. Excellent overall services byChris. Austen, Gary, Gary. Lee and Michael.
Golf LoverGolf Lover
22:40 29 Nov 21
I would like to share what a great experience I had with Josh H and the team from Transou plumbing today.. We had 2 prior quotes from local plumbing companies and was getting conflicting information and need someone we could trust and we got that today with Transou plumbing.. They called and sent a text before they arrived and showed up right on time.. Josh quickly diagnosed the problem and showed and explained exactly what was wrong in terms that I could understand...he took extra care to not bad mouth the other companies but instead focused on finding us the most cost effective solution to our problem..the only reason I didn't have them come first was because they were busy with other companies but got to just as soon as they could...For all our future plumbing needs not only will they be our first call, they will be our only call.
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Transou's Plumbing & Septic

Proudly serving the North Carolina Triad Area for all your Plumbing & Septic Needs.

The oldest septic company in the NC Triad Area

Winston-Salem, NC

Clemmons, NC

Greensboro, NC

High Point, NC

Advance, NC

Mocksville, NC

Lewisville, NC

Lexington, NC

Bermuda Run, NC

Pfafftown, NC

Winston, NC

Kernersville, NC

Rural Hall, NC

Thomasville, NC

Tobaccoville, NC

Yadkinville, NC

Wallburg, NC

Arcadia, NC

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