10 stars if it was possible!!! Every single person I have dealt with at Transou has been fantastic. However, special shout-out to Andrew (service tech) and Megan in customer service. Megan has been friendly, prompt, and knowledgeable. She worked hard to coordinate multiple teams since we needed risers installed and the system to be pumped. I just bought a new home, and never have owned one with a septic system before so this is all new to me. Andrew while he was out here pumping the tank went out of his way to educate me on ins and outs of the system and how it operates, upkeep recommendations and things to look out for since the system wasn't mainted properly before I purchased the home. I won't use anyone else in the future, it will always be Transou. Thanks to everyone!
Customer service on the phone was very friendly and helpful, she made sure we received service the same day. Joshua was professional and incredibly detailed and informative on the issues and options. 10/10 recommend.
Exceptional in all lines of service.Quick responses and scheduling by Brandy, Emily and Megan. Kept me updated.Service technicians were all knowledgeable. Friendly and courteous. Excellent work.On time. Made sure I was informed and satisfied with all services performed.Estimates on target. Reasonable cost for all services. Excellent overall services byChris. Austen, Gary, Gary. Lee and Michael.
I would like to share what a great experience I had with Josh H and the team from Transou plumbing today.. We had 2 prior quotes from local plumbing companies and was getting conflicting information and need someone we could trust and we got that today with Transou plumbing.. They called and sent a text before they arrived and showed up right on time.. Josh quickly diagnosed the problem and showed and explained exactly what was wrong in terms that I could understand...he took extra care to not bad mouth the other companies but instead focused on finding us the most cost effective solution to our problem..the only reason I didn't have them come first was because they were busy with other companies but got to just as soon as they could...For all our future plumbing needs not only will they be our first call, they will be our only call.